It's hard to talk about ease of use without mentioning the editor, as it is the part where most clients of the CMS will be paying most of their time. Some CMS's use editors that allow the user to change every aspect of the look of each page. Though this may sound good in theory, in practice, it can create problems.
Most websites need to maintain a standard of style throughout all pages. If users can change the basic layout and look of each page they edit, your site can quickly end up looking like it was thrown together right away and not carefully created with a standard style. For sites that encourage creativity, for example community sites that allow every user to have a blog with a page layout of their taste, the ability to thoroughly change the appearance of a page may be an asset, but for sites where users have to quickly write information and include bold, headlines, pictures, etc. Without changing the basics, look for an editor which maintains the style and layout while permitting the user to format the content just how he or she likes.
The other importance of a good editor is that it easily allows for the attachment of photos, videos and documents to a page. Not only should it handle the most common file formats, like.avi,.flv,.jpg,.png,.pdf,.doc etc, it should allow the user to add a description with all files they upload. If the user uploads an image, it should be easy for them to add an "alt" tag. These requirements are not particularly robust, so you should have little problem finding a CMS that either comes with such an editor outright or allows you to update the current editor with one that does fulfill these criteria.
Back End
To the average user, the back end of a CMS can be a difficult place. They're almost expecting to have a hard time finding and modifying the setting they need, and in many instances, this becomes a self-fulfilling prophecy. Nevertheless, it need not be this way.
There are a number of CMS's specifically meant to minimize the clutter and confusion on the back end. If you're operating a blog or a small site with minimal features, do yourself and your users a favor and select one of these basic CMS's. If you need additional functionality, such as e-commerce, make sure the CMS you pick has enough user levels in order that page authors and designers will have access just to the areas they need. This will stop them from getting lost in the wilderness of your backend and accidentally altering a vital setting.
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